RETURN AND EXCHANGE
Brent Shoes Offers its customer an 'Easy return policy', wherein you can raise a return/exchange request of a product within 7 days of its delivery that fail to meet your expectations. Product should be return in the same condition as you received it with its original packaging along with its invoice/tags.
We also accept partial returns, you can raise a request for one or all products in your order.
'Registered customer' can easily raise a request from their account itself by following below steps,
Under https://www.brentshoes.com/support select form type as “Complaint” then fill and submit the form > Form should contain information’s related to order (Order ID, Ordered Date, Product Name and Reason for Return) > our respective team will call and guide you regarding return process
Once your request is accepted, we will be responsible to pick the item(s) from you. We will initiate a refund or replacement process only after receiving the product.
Note: If it is a case of replacement, it is subject to the availability of stock. In case when a replacement may not be available, we will refund you the amount.
Product Claim Policy
a) 100% claim is allowed if there is any manufacturing defect in the product within 1 month of purchase with the copy of the bill.
b) Product older than 1 month & under 3 months has to be sent to us with Original copy of bill, please ensure that the defect claimed is genuine i.e. no external defect has been caused intentionally or unintentionally especially by Rough usage, Dog bites, Silencer burns, Usage of Razor / Blunt object etc.
c) An approval will be provided by us based on the genuineness, usage & if unrepairable and may vary from 50 to 100% of the product price.
d) No Claims will be entertained under any circumstances of product more than 3 months older.
Refund will be issued by Hideland Shoes Net Banking or issued to the original payment method on request with 7-12 working days. The refund process will be initiated once we received the product(s), please read the return and replacement policy carefully.
This policy is only for customer in India and we won’t be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.